Invoicing
This policy sets the IET’s approach to pricing for end-point assessment (EPA) services. It describes how the IET will issue, process payment, and retain invoices in accordance with regulatory requirements. It also details the legal requirements for the content of the invoices.
This policy is aimed at EPA customers in particular employer and training providers but may also be relevant to IET staff, external quality assurance providers and regulators.
We’re upgrading our contact centre to make it quicker and easier for you to speak to the right member of our team.
From Thursday, 30 to Friday, 31 October, our phone lines will be temporarily unavailable while we upgrade our systems. For any urgent enquiries during this time, please email membership@theiet.org and we’ll get back to you as soon as possible.
From Monday, 3 November, we’re moving to one central phone number for all enquiries - which will be 0333 049 9123. This change will make it easier to reach the right team quickly and improve your experience.
Thank you for your patience as we improve how we connect with you.