Log-in and system access FAQs

Our Member Relations team are available to support you and answer any queries you may have relating to your Membership including access to your account and logging in.

Please speak with us on +44 (0)1438 765678 or email via membership@theiet.org.

Delegate bookings for IET events will still be available on our Events Booking system.

Members will still be able to receive their discounts by selecting the “Member” price option and manually entering their membership number into the system.

While it will not be possible to process product orders from Thursday, 17 April to Wednesday, 30 April our Customer Services team will be available to answer enquiries.

Please contact the team on +44 (0)1438 767328 or email sales@theiet.org. 

The IET Webshop will not be available from 2pm GMT Thursday, 17 April to Wednesday, 30 April 2025.

Any orders placed between 14 - 17 April 2pm GMT may experience a shipping delay.

If you have a query, please speak with our support team on +44 (0)1438 765678 or email us via membership@theiet.org.

Yes, this will still be available to you. 

While it will not be possible to process product orders online from Thursday, 17 April to Wednesday, 30 April 2025, our Member and Customer Support team will be available to answer enquiries.

Please speak with us on +44 (0)1438 767328 or email us via sales@theiet.org. 

The award application system will be unaffected and you can submit your application or nomination as normal.

Please contact awards@theiet.org if you have any questions during this time. 

Our community platform, EngX, will be available for browsing content although it will not be possible to log in to participate in discussions, access resources in the volunteer area, join the community or create or update a profile from Thursday, 17 April to Wednesday, 30 April 2025.

You can browse the IET Digital Library, although it will not be possible to purchase content or subscribe to products such as Journal Archive from Thursday, 17 April to Wednesday, 30 April 2025.

Please contact our Sales Support team at ietdl@theiet.org if you have any queries. 

If you access Inspec or Inspec Analytics through one of our vendor platforms (Engineering Village, Web of Science, EBSCOhost, ProQuest or Ovid) your access will not be affected.

Please contact our Inspec support team at inspecsupport@theiet.org if you have any queries.  

If you subscribe to Inspec Direct, the platform will be available for browsing and searching content although it will not be possible to log in to perform specific actions such as saving searches or setting up alerts from Thursday, 17 April to Wednesday, 30 April 2025.

It will be possible to browse content on IET.tv although you will not be able to log into the platform from Thursday, 17 April to Wednesday, 30 April 2025.

Please contact our IET.tv support team at iettvsales@theiet.org if you have any queries.  

Members can still book meeting rooms for use during this period.

Please can we request that bookings are made before Monday, 15 April.

To making a booking, please contact us at the Faraday Centre via faradaycentre@theiet.org or call us on +44 (0)20 7344 8460.

Members can book The Ayrton and Hopper Rooms during Thursday, 17 April to Wednesday, 30 April 2025 by using one of the methods: 

• Via our online chat platform: ‘chat to us live’ on the site

• Via email to faradaycentre@theiet.org 

• By phone on +44 (0)20 7344 8460. 

The Faraday Centre will still be open to Members.

However, as the online booking system will not be available, please can we ask you to bring your Membership Card with you when visiting the centre to help us verify your identity. 

Members can still browse the library’s online catalogue and EBSCO electronic resources but will not be able to log in to manage library loans or access full text directly from Thursday, 17 April to Wednesday, 30 April 2025.

Please contact the library team at libdesk@theiet.org to renew your books or to request print or electronic resources such as EBSCO eBooks and journals, and content from our British Standards Online and IEEE Xplore subscriptions.

The Knowledge Centre within the Faraday Centre at IET London: Savoy Place will remain open for members to visit and use library resources onsite. 

Career Manager will not be available from Thursday, 17 April to Wednesday, 30 April 2025.

During this time you will be unable to log on to Career Manager to use any of its features or access, update or submit your Professional Registration or Fellowship application.

If you'd like to apply for Professional Registration or Fellowship, from 1 to 30 April 2025, please do call our Registration and Standards team on 01438 211476 or email via profreginfo@theiet.org.

Career Manager will not be available from Thursday, 17 April to Wednesday, 30 April 2025 so you will not be able to update your record or track your CPD progress during this time.

We advise members to keep notes of CPD activity and upload it to Career Manager once the site is live. 

If you have a CPD Quick Code you will not be able to use it between 17 and 30 April whilst Career Manager is unavailable, but you can keep a record of this for when the website is live.

If you have been included in the current CPD audit and would like to submit your CPD declaration, please contact cpd@theiet.org and our team will be able to help you with your query.

You should still be able to book online during this time.

If you have any queries, please do email our support team at lsbookings@theiet.org.

From Thursday, 17 April to Wednesday, 30 April 2025 our free webinars will not be available.

Please watch in advance or come back to the login when it becomes available again on Friday, 1 May.

If you wish to enquire about an existing Professional Registration application, please contact +44 (0)1438 767333 or profreg@theiet.org.

If you wish to start a new application but haven’t started yet, register for our one-to-one registration support (One-to-one Professional Registration support, so you are ready to start your application in Career Manager when it becomes available again on Friday, 1 May.

For any queries about volunteer expenses or other concerns related to your volunteering role, your staff contact will be on hand to provide guidance and advice.  

You will not be able to access ADAMS during this time.

Please contact the Academic Accreditation team on accreditation@theiet.org if you need urgent assistance. 

Our digital teaching resources can still be accessed and downloaded during this time.

Please visit IET Education - STEM activities and resources for primary and secondary schools (theiet.org). 

You can still order marketing materials through our Coreprint system, however there may be a delay in dispatch during this time, so please do order in advance.

If you have any queries, or would like support, you can also place manual orders. Please contact volunteer@theiet.org.