Communication excellence

Being able to communicate effectively with those around us is vital to our success; however, at times we can all find this challenging. It is all too common that when an organisation seeks to ask its employers what could be improved the answer is communication!

This programme is designed to maximise your skills and confidence in relation to your role. It is packed with practical information, tips and techniques which you can take on board today and apply in the workplace immediately to increase your opportunity to have productive, harmonious and trusted working relationships.

Topics covered

• Elements of communication excellence;
• stakeholder audit;
• communication methods;
• communication styles;
• physical elements of communication;
• assertive communication;
• questioning skills;
• listening skills;
• overcoming fear;
• effective negotiation;
• giving feedback;
• conflict resolution.

Benefits of attending    

 

As a result of attending this course, you will:

• Understand different communication styles and how to build rapport more effectively;
• apply the art and science of influence: body language and listening;
• learn different levels of assertive communication;
• identify how to manage challenging relationships;
• use questioning techniques to uncover needs and identify issues;
• map out your key stakeholders and create a strategy for developing your relationship with them.