09 January 2012
IET Venues, the premier family of venues across the UK, today announces that it has been named as the number one UK Venue Brand in the 2011 BDRC Continental VenueVerdict Awards. Scooping the top prize for Small Groups as well as the Gold Standard Brand Accreditation for the second year running, the brand has proven to demonstrate a continued commitment to providing excellent service and all-inclusive bespoke packages to suit their customers’ needs.
Achieving Net Promoter scores of 70 or more across the year, both IET Birmingham: Austin Court and IET Glasgow: Teacher Building received the ‘Gold Standard’ accreditation; a measure of customer service that incorporates the impact of positive word of mouth on a brand’s reputation and future sales prospects. With no other brand featuring as many venues at this level in the Small Groups category, IET Venues also achieved the ‘Gold Standard Brand Award’.
“To be ranked number one venues brand for 2011 in BDRC Continental's VenueVerdict Awards for the second year running is a great way for us to kick start 2012” says Sean Spencer, Venue and Facilities Manager, IET Venues. “IET Venues is committed to providing our visitors with a first class experience, from our superb facilities and all-inclusive packages, down to our experienced staff providing the best, and now award-winning customer service.”
Now in its sixth year, the VenueVerdict programme is based on almost 24,000 customer feedback surveys across 350 conference venues and hotels in the UK. By splitting the number one UK Brand Award into three categories, BDRC Continental this year chose to recognise the varying operational challenges faced by small, medium and large groups.
About IET Venues:
The IET Venues Group is made up of three conference and events venues in city-centre locations across the UK – IET London: Savoy Place, IET Glasgow: Teacher Building and IET Birmingham: Austin Court. Each venue boasts a tiered lecture theatre, built-in technology with onsite support and bespoke options, free Wi-Fi throughout, catering options from fork buffets to fine dining and an experienced events team that organise and hold over 10,000 events per year.
Each venue has 15-18 meeting spaces of varying sizes, which are adaptable and versatile to any event set-up with bespoke, transparent packages also available. IET London: Savoy Place and IET Birmingham: Austin Court also benefit from waterside locations and hold full licences for weddings, partnership ceremonies and receptions.
IET Venues is part of IET Services Limited – a trading subsidiary of the Institution of Engineering and Technology, which is a registered charity in England, Scotland and Wales with over 150,000 members worldwide.