Using Skype for Business

What is Skype for Business?

Skype for Business is an online meeting, messaging and collaboration application. You may already be familiar with similar teleconferencing applications such as WebEx, Blackboard Collaborate or Adobe Connect. Skype for Business is fully integrated with the Microsoft Office suite of applications, making it easy to schedule an online meeting through Outlook.

I want to have an online meeting in Skype for Business. Is there any special equipment my participants and I need?

Skype for Business utilises Voice Over Internet Protocol (VOIP) technology. In order to hear and be heard in a meeting, participants will need a headset with a built-in microphone.

Some meeting organisers will be provided with enhanced Skype for Business Dial-in Conferencing licences. This will allow meeting participants to also join the Skype meeting by phone using a local rate number.

While participating in a Skype meeting already in progress, can I invite additional participants to join us in the meeting?

Only a meeting presenter you can invite additional participants, ad hoc. To do so:

  • click on the Participants panel
  • click the Invite More People button
  • choose a contact within your list or search for a contact by typing their name in a search bar.

Note: If the person you are inviting does not have Skype for Business actively running on their workstation they will not see a pop-up invitation. In this case, it is best to contact them by telephone or email directly.

If the meeting organiser has the enhanced Skype for Business Dial-in Conferencing licence, they can also phone additional participants.

What else can I do with Skype for Business?

Aside from online video conferencing, Skype for Business has:

  • A built-in Instant Messaging tool. You can send quick text-based messages to one person or start a text-based conversation with multiple people;
  • Ability to share files, your desktop, a PowerPoint presentation and even other applications;
  • A built-in whiteboard;
  • Ability to record meeting;
  • Also for meeting organisers with added Dial in licence ability to allow people to join meeting via phone.

Where can I get more help and support on Skype for Business and Skype for Business Web App?

Microsoft has several training videos on Skype for Business and a support guide on the Skype for Business Web App. Microsoft also provides a troubleshooting guide for installing the Skype for Business Web App plug-in. We recommend that you use these Microsoft resources to support you in the first instance.

I can't find the answer to my query on the Microsoft web site what can I do?

Contact the IET helpdesk at

Unfortunately, the IET is unable to provide direct support for user connectivity issues or Apps, due to the range of devices and operating systems in use.