MaaS can be defined as the provision of an end-to-end customer experience that delivers multimodal transport choices through seamless and integrated planning, payment and ticketing interface.
The document is aimed at senior transport authority professionals and transport operator leaders worldwide with responsibility for delivering mobility services. It is designed to offer insight when considering how MaaS could contribute to improved access to transport in a financially sustainable way.
The components of a MaaS system are defined in the document and categorised into three types of offerings (Core, Advanced and Integrated) that are expected to be delivered through an evolutionary path, organically expanding across three dimensions:
- Geographical – The coverage areas of MaaS
- Transport – The transport modes included in the MaaS offering
- Service – The nature of the offered service (journey planning, real-time multimodal information, integrated single payment, journey experience)
It also highlights four key features that would need to exist to create a fertile landscape for MaaS deployment. These are:
- The existence of a strong and reliable underlying transport and digital infrastructure with open access
- A commercial framework that allows competition and collaboration to provide a sustainable business model
- An understanding that MaaS is an additional service layer that needs to be paid for by someone in the value chain
- The recognition that MaaS is a user-centric service that should support the transport needs of the desired lifestyle
In addition to drawing on the experience from within a multidisciplinary working group at the IET, the report uniquely brings together ten use cases from around the world that illustrate the relative maturity of MaaS components and the role they fulfil in a MaaS service. These extracts are written by the use case providers and describe in their own words how their technology, invention or approach provides either a single component of MaaS, multiple components or a near-complete solution.
This paper is not intended to be a guidance note with a specified set of recommendations/actions but rather aims to support developing informed decisions about MaaS. Furthermore, the document does not promote a specific MaaS solution or provider and rather provides a realistic and unbiased view of the role of MaaS and its ability to achieve intended objectives.