Guy Gross noted that historically, there has been major issues relating to the lack of standards and ensuring that different technologies that are embedded within a service interlink and can work together. As there is a massive cost to address these issues, this has created real problems within the health sector. We now find ourselves in an era where we are moving forwards towards fully enabled digital capabilities, both in terms of the service creating tools and tools that users will be choosing to add to their existing way of living. He shared a good example using Apple phones and Fitbits which all generate data that the healthcare service would benefit from. However, the challenge lies in setting standards and agreement on how interoperability would work.
Thomas Rose spoke about the importance of having input from the engineering fraternity in the UK and involving engineers in the development and application of digital skills in addition to the design. He noted how if the application isn’t correct, the whole system that has been developed is going to be a waste of time. Tom mentioned how people have designed a great system in the past but when it came to it being put into practice, it’s wasn’t user-friendly, resulting in the NHS not being able to use the system. He stressed the importance of the system being designed around the current NHS process, services and products that they offer.
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