The true capability of digital technologies, which is real-time information on a streaming basis, is not used. This could be implemented through the various types of artificial intelligence and tools that are being used by other industries such the way trading and regulations are done in financial services, education being provided digitally, remote working, and monitoring and regulating activity.
Guy further stresses the importance of regulators needing to move into the role of being surveyors of the whole market and not simply acting as a pinpoint check. In the past, this has led to crises and scandals across the market, where ticking the boxes and having forms that look at individual performance of services, results in hidden problems never coming to the forefront.
By creating standards and mandating the reporting of that information, looking at how people are cared for and getting feedback from people within the community on a daily basis, we can raise flags where appropriate. This will make sure that these regulators are able to see where these problems arise before they ever become outstanding scandals, and address them accordingly.