The webinar was chaired by Dickon Ross, Editor of E&T Magazine. He kicked off the event by welcoming the speakers and attendees. He noted how the lockdown has changed our way of life and began by asking the question: What technologies would remain after the pandemic has ended?
Dame Wendy Hall reflected how too many Zoom calls can become tiring and said it is difficult to be disciplined to look at the screen all day. However, she also noted that it is “amazing” that we have the technology to do this and it has allowed us to stay in communication for support from friends and to work with colleagues. She stressed the importance of making sure working patterns are observed.
Leonie Tanczer discussed potential abuse through lockdown and concerns going forward. There has been a 66% increase in digital and phone support services compared to last year and as we move into a more increasingly digital world, this situation may become worse. More devices in the home can result in more avenues for perpetuators for harm and anxiety.
Nick Coleman discussed cybersecurity and the need to practice for attacks. Businesses need to be prepared for attacks and decide what their dependencies are. There can be issues if employees cannot log in to their software or access webinars, room booking or other online portals. As we become increasingly digital, the need for cybersecurity awareness will become even more important.
Dr Cathy Mulligan highlighted the importance of digitising services which make it easier for residents of any country. She shared her experiences of digitalisation in Sweden and stated that technology infrastructure is as important in the UK as road and rail.