Communicating by email - a good practice guide

This factfile provides a best practice guide designed to aid members and the public communicate by email.

Email is a very effective and popular form of communication. However, talking is the best form of communication as any misunderstandings can be cleared up on the spot. Email requires extra politeness, not less. Try to avoid sending large files by email, and make it easy for recipients to file and retrieve emails. Finally, do not add to email overload.