Welcome Login


These courses are suitable for professionals who are new to these subjects or are seeking a refresher.

Dealing with conflict

There will be certain times that we have to deal with difficult situations or people which may result in conflict in the workplace. Dealing with these situations can be tricky and also quite stressful. This session aims to provide you with the fundamental skills to be able to handle conflict in a calm and assertive manner.

Topics covered:

  • What causes conflict?
  • Conflict handling styles
  • Communication

Effective negotiation

Negotiation is not only used for business purposes, but it is also something we do all the time. For example, we use it in our social lives perhaps when agreeing a time to meet. Sometimes negotiation is seen as a means to benefit ourselves rather than both parties and is therefore open to misuse. This practical session looks at the process of successful negotiation and how to achieve a win/win situation.

Topics covered:

  • What is negotiation?
  • Selling Vs. Negotiation
  • Satisfaction
  • Adapting your behaviours
  • Take control – Fair play – Breakpoints

Fundamentals of Project Management

This e-class is aimed at professionals with no previous project management experience, as a basic introduction to this subject. Undertaking a project in the workplace, for the first time, can be somewhat daunting leaving you wondering where to start. This introductory session examines three fundamental elements of successful project management; Planning, Organising and Control and gives hints and tips on how to get your project started.

Topics covered:

  • Key skills of a project manager
  • Initiation of the project
  • Defining and planning
  • Taking control of your project
  • Delegation

Introduction to management

Finding the style of management that suits you and your team can be challenging. Our Introductory session will give you the tools that enhance your current management and leadership qualities.

Topics covered:

  • Key skills of a project manager
  • Initiation of the project
  • Defining and planning
  • Taking control of your project
  • Delegation

Leading and developing successful teams

Managing a team of people can be a difficult task. You may have many different personalities who place different constraints on your time and sometimes this may cause conflict. Getting your team to work together to perform, requires a manager who is adaptable in their approach and indeed in how they motivate their staff. This interactive session aims to provide basic hints and tips to address some of these key issues using Bruce Tuckman’s Forming, Storming Norming, Performing model.

Topics covered:

  • What is leadership?
  • Team types
  • Motivation
  • Delegation
  • SMART action plans.

Managing change

This introductory and interactive session on change management looks at the impact change can have on individuals, why change sometimes fails in organisations and what steps are required in order to successfully manage and implement change.

Topics covered:

  • Overview of change
  • Resisting change
  • Communicating change - The ‘why’ – the benefits – the compelling reasons
  • Change Curve.

The art of being assertive

Many of us find it difficult to say no. This often results in us being weighed down with extra work and ultimately feeling under pressure and undervalued. This introductory session aims to provide you with the basic skills to be more assertive, to ensure that your opinions are counted and that you can take control of your work/life balance.

Topics covered:

  • What is assertiveness?
  • Aggressive/submissive behaviour
  • Body language and personal space
  • Voice elements
  • Three steps to assertive behaviour.

Starting out in coaching

Coaching is undoubtedly the quickest and most cost-effective method of developing staff members. Not to be confused with mentoring, coaching provides short term one-to-one development opportunities for individuals to excel in their current role. This session aims to provide you with an introduction to becoming a coach in the workplace.

Topics covered:

  • Coaching versus Mentoring: What is the difference?
  • Key skills of an effective coach
  • Communication skills
  • Feedback.

Please note all our webinars and e classes are based on current UK time.

We use a platform adobe connect to deliver our webinars - test your system's compatibility

The IET terms and conditions