Achieving BS ISO/IEC 20000. Finance for Service Managers

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  • Author:

  • Year: 2006

  • Format: Paperback

  • Product Code: PBIT0030

  • ISBN: 978-0-58047-462-0

  • Pagination: 92pp.

  • Stock Status: In stock

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Description

Scope: This book covers Budgeting and accounting for IT services based on clause 6.4 of ISO/IEC 20000. It introduces financial terms that may be unfamiliar to service management specialists, which will help with understanding the requirements and recommendations. It also covers the relationship between budgeting, accounting and charging, and outlines the importance of service management processes in regulatory compliance.

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