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Topic Title: mk switch exchange ??
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Created On: 11 June 2013 09:36 PM
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 11 June 2013 09:36 PM
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goldenboy1818

Posts: 476
Joined: 22 February 2011

Hi has anyone been doing the mk switch exchange with their faulty batch ? It seems they ask for a minor works certificate if you have to replace a faulty date coded switch. Just wondered how you would fill this out to replace a main switch, eg installation details and circuit details ?
 11 June 2013 09:44 PM
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leckie

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Well you would be replacing based on a manufacturers recall, a like for like component. So look at the cert you issued and transpose the info to the MWC as required. That would be.....not much. Tick a couple of boxes and send them the invoice.
 11 June 2013 09:52 PM
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goldenboy1818

Posts: 476
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Yea thats what I thought just most of the minor work cert would be blank. just thought I would check
 11 June 2013 10:42 PM
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aligarjon

Posts: 2836
Joined: 09 September 2005

how are you guys going about this. ive just had a letter saying i have a legal responsibility to tell the customer to ring them so that they can sort it out ? are they allowing us to change them ourselves. i'm not too keen on panicking my customers, i'd sooner go look and change there and then if neccessary.

Gary

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Specialised Subject. The Bleedin Obvious. John Cleese
 12 June 2013 07:38 AM
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goldenboy1818

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Joined: 22 February 2011

I assume the minor works won't need to be notified ?? its a bit of a hassle gary but not too bad. you need to go on the switch exchange website and log the possible jobs with the sswitch. They will then ring you and ask if your willing to inspect or change switches yourself. If you a agree then they will send u a pack of inspection stickers and log book. They pay you £50 per inspection and £70 extra if you have to change the switch. The guy suggested to me to get some mk main switches myself and do the job all in one visit as otherwise you have to inspect then if its faulty contact mk to send u out a new switch then go back and change it. Hope this helps mate
 12 June 2013 10:01 AM
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Cremeegg

Posts: 529
Joined: 13 July 2007

Log on to their website, they send out a new switch, you go and fit it complete with its little sticker they send you. Fill out the log sheet they send you. Send them back the old switch, the log sheet, a copy of your (fairly blank) MEIWC and your invoice. Wait for the money to arrive - thats the bit that's happening now. Simples.

Rarely fit MK - prefer Hager - found one in a customers house when doing other works. The original sparks didn't want to know although much to my surprise he did notify the original works and issue and EIC.
 12 June 2013 09:50 PM
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aligarjon

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Thanks Guys

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Specialised Subject. The Bleedin Obvious. John Cleese
 14 June 2013 08:27 PM
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Cremeegg

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It appears its not so simples!

MK now inform me they want all sorts of extra information that they never told you about on the phone or gave you when they sent the switch out.

Like the number on the sticker that they send you with the new switch; they want their form filled out but give you no indication as to what to put in which box; they want a copy of the original certificate not your own MWC that you might have filled out when replacing the switch; they want your bank name not just the account details and they want the invoice sending to a totally different address.

Apart from that its simples.

They'll now get an invoice with a chunk of my time added on the pay for their incompetence.

They're acting as if they have something to hide - I've not seen any publicity about this in any wholesalers just on this and other fora.
 16 June 2013 10:06 AM
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aligarjon

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i don't think it unreasonable to supply copies of original certificates with dates etc otherwise you could just make up a shed load of jobs.
I would also think the name and address of the bank is part of your account details.

Thanks for the tip on the other stuff though, it might save some of us some hassle.

Gary

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Specialised Subject. The Bleedin Obvious. John Cleese
 16 June 2013 01:19 PM
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Cremeegg

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Gary - points taken but in my defence:-
1) MK know from previous conversations with them when initially registering and from when I sent the switch back that I was not the electrician who fitted the original switch so I may not be able to produce copies of certificates.
2) To receive anything I still need to physically return a faulty coded switch - so whilst I could go around making up jobs I would only be able to receive any benefit after I'd returned a switch with the dodgy code. I don't have a spare supply of those!
3) Hundreds of my customers, national and multi-national suppliers have no trouble paying me money online into my company account with just the sort code and account number.
 16 June 2013 02:30 PM
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aligarjon

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i know what you mean. i had an issue with a well known lighting companies lamp holders late last year and it took months to sort out. Them wanting totally irrellevent imformation. I think they hope that we will just go away if they make it as long winded and difficult as possible.


Gary

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Specialised Subject. The Bleedin Obvious. John Cleese
 17 June 2013 09:55 AM
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Thripster

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In my opinion, the forms are designed to be difficult to complete - the numbers to be entered are unnecessarily large and the places where these numbers should be entered ambiguous. It is either that or the forms have been designed by delinquents. I posted all that was required three weeks ago and am now chasing payment. The MS Switch Exchange Team on 01708 444840 say that they do not deal with payments, that payments are made/allocated from India and that I am not the only person chasing and have referred me to 0800 028 1117 who answer as Switch Exchange. These people referred me to another number 01708 444340 saying that, if I phoned this number, payment would be made immediately. This number goes straight to answering machine. I phoned 0800 027 1117 again and said that I was having trouble getting through. They asked me to wait, came back and said that they had rung and got straight through. I said I would try 01708 444340 again - which I did - five times - all answered by answering machine asking me to leave a message. I am still trying to get through. I think the public domain is where this story needs to be.

regards
 17 June 2013 12:04 PM
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Cremeegg

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The form I had was just a series of boxes with no headings or instructions of what to put in which box.

I was given the 01708 444340 number that went straight to answerphone; so I rang the switch exchange 0800 number who gave me the 01708 444840 number which was answered so I thought that I had misdialled the number - obviously not.

No reply to any emails yet but it looks like a long battle especially if it involves India.
 17 June 2013 05:33 PM
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Thripster

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Further to the above - I left a message with somebody on 0800 028 1117 to call me back (as agreed). Four hours later they hadn't so I called again and was told that the number 01798 444340 does not exist. Was told that I 'might' get paid in the next ten days and said that they were not allowed to pass me to the accounts payable department (manager Michael Stewart). I have obtained the name of the Sales Director at Switch Exchange who is responsible for this campaign. She is Catherine Connolly on 01268 563704. Should you have any difficulties then I suggest you contact her. The CEO of Honeywell is David M. Cote in America - they may be the next port of call. Your post Cremegg seems to suggest that the 340 number is (a) being given negligently or (b) purposefully to dissuade people from speaking to a responsible person.

Regards
 19 June 2013 01:46 PM
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aligarjon

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ive just had my exchange pack through. I have 11 CU 's to inspect so they have sent me out 1 sticker.

Seems they are now trying to save some money on admin as well and end up doing that twice as well. Totally incompetent.

Gary

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Specialised Subject. The Bleedin Obvious. John Cleese
 19 June 2013 09:41 PM
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KFH

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I have replaced a couple. They did not ask for a MWC but wanted certificates, so I sent the the originals. I had retested Zdb, Zs etc anyway. Sent invoice off. A couple of weeks later got a call asking if I was VAT registered, I had not answered so they left a message. If I was VAT registered I am required by law to charge VAT and put the number on my invoice so I thought it was a daft question.

Phoned number given, no reply, on many occasions. Start phoning other numbers and eventually get to talk to a nice Indian? man for the MK EMEA accounts dept who said send invoice to him. I did so and a couple of weeks later got an email back saying I had not put the MK purchase order number on it so they had rejected it. The information given by the replacement team does not include a MK PO number.

I have not had time to chase it up again. My costs are now escalating so that I am loosing money, not from doing the job but from trying to get paid. Apart from the fact I am not keen on MK consumer units I will not be putting any more of their stuff in.

I will give them another go before starting CC proceedings against them.

Has anyone managed to get paid?
 19 June 2013 09:44 PM
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aligarjon

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the guy I spoke to originally told me I would be sent order numbers but there were also none in the pack I have received.

Gary

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Specialised Subject. The Bleedin Obvious. John Cleese
 19 June 2013 10:59 PM
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Cremeegg

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Every time I've had any contact from them they keep changing the rules. They are now not replying to any emails from me - which have included me giving them all the information they have required. They say emailed invoices from me will suffice but I have more faith in sending a hard copy to them.

It's just a pity I'm not nearer Romford because I'd be making a nuisance of myself in person and staging a sit in until I got what I was after. It might come to that - my invoice will include a lost days work and travelling costs.
 20 June 2013 02:41 AM
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Thripster

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I received a call on Monday saying that monies owed would be credited to my account on Tuesday - haven't checked yet but at least I am getting feedback as they realise that I mean business.

Regards
 20 June 2013 02:55 PM
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goldenboy1818

Posts: 476
Joined: 22 February 2011

did you charge your own amounts ?? they told me its a set amount. £50 pet inspection a further £70 per change if needed ??
IET » Wiring and the regulations » mk switch exchange ??

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