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Topic Title: Site Speed & Profiles
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Created On: 15 August 2013 10:30 AM
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 15 August 2013 10:30 AM
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Avatar for AncientMariner.
AncientMariner

Posts: 502
Joined: 14 December 2004

Recently the speed of accessing Topics appears to have slowed down, certainly some if not all.

Also there seems to be a problem with profiles in that clicking on the name link beneath avatar takes you to a "Page Not Found" page.

I'm using Win7 Pro & Firefox

Cheers!

Clive

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Clive S Carver GCGI IEng MIET
 15 August 2013 10:43 PM
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rossall

Posts: 1048
Joined: 06 August 2001

Clive

Thanks for this. We completed a major upgrade project last weekend, hopefully without affecting many users too badly, although we did have log-ons unavailable overnight.

We upgraded and virtualised the Web, CMS and database servers, as well as those for the supporting back-end CRM and related systems.

We noted and resolved an issue on one Web server this morning. We'll certainly be monitoring performance closely over the coming days, and tuning as needed.

Thanks also for raising the profile issue. I'll get that looked at tomorrow. I know it was included in our testing so I'm not sure why it has arisen now.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
 27 August 2013 07:39 PM
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amandaiphone

Posts: 15
Joined: 27 August 2013

There is something which is making the site slow even i am facing a similar issue what could be the problem

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Amanda Brown
 03 September 2013 06:02 PM
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rossall

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Joined: 06 August 2001

The systems are quite complex, so it's difficult to answer the question at this stage. However, we are continuing to work on some intermittent performance issues that we have seen. I am sorry for the inconvenience.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
 03 September 2013 11:41 PM
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Avatar for AncientMariner.
AncientMariner

Posts: 502
Joined: 14 December 2004

Speed has certainly improved to where it was previously.

Is there any update please on Profiles? I am still getting 'Page not Found' for any Profiles that I click.

Thanks.

Clive

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Clive S Carver GCGI IEng MIET
 04 September 2013 06:20 PM
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rossall

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Apologies, there are some complexities behind profiles that mean that we are having to plan to address them in the next few weeks, owing to staff availability and other work. Not least among that other work, we want to be sure that performance is right.

I am sorry for the continued inconvenience, but we have not forgotten you and we do see this feature as valuable.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
 05 September 2013 08:30 PM
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davidwalker2

Posts: 185
Joined: 29 April 2009

David,

Sorry, I am still finding the response time on topics varies wildly, and can be several seconds (6 -8).

David
 06 September 2013 04:41 PM
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rossall

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I would say that that is a fair description of the problem as we assess it. We are experiencing periods in which response is clearly unsatisfactory, at least for some users/page requests.

We have been working on this throughout this week. We have worked through various areas of the systems and eliminated them as the cause, and are working with our suppliers to put further monitoring and investigation in place. However, we have not yet identified the issue.

Again, my apologies for the inconvenience. Please bear with us. We will certainly not give up until we resolve this, and I will use this ticket to keep you informed.

Regards

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David Rossall
The Institution of Engineering and Technology
 13 September 2013 07:09 PM
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rossall

Posts: 1048
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Just an update on this - we have continued to investigate. Our tests show improvements, and your feedback would be welcome.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
 13 September 2013 08:44 PM
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davidwalker2

Posts: 185
Joined: 29 April 2009

David

My experience tonight has been to get quick access to the all way through. My impression is that access times seem generally to be less than 1 second.

David
 20 September 2013 02:29 PM
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kaponte

Posts: 1
Joined: 03 July 2013

Is this a known problem? When I try to view an individuals profile I get an error

Page not found
The page you requested was not found

Ken
 20 September 2013 02:32 PM
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Avatar for rossall.
rossall

Posts: 1048
Joined: 06 August 2001

Hi Ken

I've moved your question into this thread, which has also covered it. Clive raised it in his original message here.

Apologies for this known issue. We have been working on other outstanding items, including the performance also mentioned in this thread, but I am hopeful that we can sort profiles out soon now. Should be done next week.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
 25 October 2013 07:59 PM
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Avatar for AncientMariner.
AncientMariner

Posts: 502
Joined: 14 December 2004

Hi David

Just wondering whether you can give an update on the return of Profiles? Currently still giving page not found.

Cheers!

Clive

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Clive S Carver GCGI IEng MIET
 28 October 2013 10:14 AM
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rossall

Posts: 1048
Joined: 06 August 2001

Hi Clive

Yes, sorry, we still have a considerable queue of both new developments and problem fixes. We'll get that fixed ASAP but it is not likely to be in the next week or so.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
 15 November 2013 02:00 PM
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rossall

Posts: 1048
Joined: 06 August 2001

I'm hoping that you're now finding site performance much better. We're not stopping on that, but we have made various fixes and changes recently, most significantly involving working with our hosting company and their supplier on some rather obscure issues with our load balancers.

We should be able to release a fix to profiles at the beginning of next week.

Apologies again for the time taken. This is simply because, alongside these fixes and changes, we are working on a range of upgrades and new services, and so time has to be allocated carefully. Sorry for the inconvenience caused.

Regards

-------------------------
David Rossall
The Institution of Engineering and Technology
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