I am sorry that you are experiencing problems.
This is a busy time of year for renewals, and many members are using the system successfully. Individual issues sometimes relate to such things as whether the member is on a direct debit (in which case payment via the Web is not offered, in order to avoid double payments), and the expiry of grace periods where a member has not renewed within the normal time frame (in which case payment may cease to be offered because membership has lapsed).
We have also seen some conflicts between the 3-D Secure
systems that banks require in our provider's payment pages, and security measures in members' browsers. These issues are discussed on the page to which I have linked.
In the event of any questions, please contact Member and Customer Services
, who will be happy to assist you.
The Institution of Engineering and Technology