Rod - I do recognise that we deal with a string of minor issues as you describe. However, I note the same in the equivalent feedback-type categories in other forums that I use. These are based on the major forum packages that one might consider (phpBB, SMF, etc.) The issue is one of judgement over whether the level of problems that we encounter is more than one would expect given our levels of activity; we have about a quarter of a million messages in Wiring, which is our largest category.
I ought to state that one related effect that we have seen is the following. When you post a message, the form necessarily forces a refresh of the main thread page, so that your new message can be seen. Occasionally, if the system runs slowly, the message is submitted, but the refresh fails. The user then needs to refresh the page manually to show the new message in its place. Messages failing to appear have confused some users, so that they have reposted. The consequent refresh then shows both versions. It is not clear that changing packages would alter this behaviour, since all major packages work in essentially the same way in this respect; instead we need to manage system performance.
Emphatically the IET is responsible for the choice of package, and especially, having managed that, then so am I personally. I am pleased that you find the integrated log-in helpful, as providing that has been a core principle of the IET's Web-based member services over most of a decade (though the system has been redesigned and extended considerably during that time).
You are correct that enquiries are often best raised directly. This is especially true if personal information or circumstances are involved. We receive a constant stream via the Webmaster form
(accessed via the help link at the bottom of each page). However, we are happy to answer in public if the enquirer prefers that, and that is the purpose of this discussion category.
The Institution of Engineering and Technology