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Topic Title: MK sentry product recall
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Created On: 24 April 2013 02:33 PM
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 24 April 2013 02:33 PM
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Zs

Posts: 2627
Joined: 20 July 2006

Hi,

I think this has already been mentioned on here but I don't find it using the obvious words for a search about it.

http://www.switchexchange.co.uk/

That's got the details of the recalled products on it.

Very annoying, and if I may say so, very quiet? Only friends in the industry have alerted me to this and nothing has been mentioned in the wholsealer, email or post from anyone official. Which is a bit poor.

Zs
 24 April 2013 02:44 PM
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AJJewsbury

Posts: 10963
Joined: 13 August 2003

I think this has already been mentioned on here but I don't find it using the obvious words for a search about it.


This one http://www.theiet.org/Forums/f...tid=205&threadid=52047 ?

Agree on all points (including the rubbish forum search).

- Andy.
 24 April 2013 06:57 PM
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dbullard

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Zs,

I mentioned t today whilst picking up a CU from Denmans locally to me, they had not had anything from MK regarding the recall, but then the local rep is CRAP ...................

Regards

Daren

-------------------------
..... Dont pee in my pocket and tell me its raining ......


www.quest-electrical-sw.co.uk
 24 April 2013 08:03 PM
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Martynduerden

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Originally posted by: dbullard

CRAP ...................

Regards

Daren


I was in our local wholesaler recently, I complained about the quality of equipment stocked/sold etc The general consensus was I was one of less than 5 who ever requested anything be decent.

Its not the wholesalers fault really they stock & Supply the trosh we request!

MK boards are no exception you might as well by BG et-al Nowadays.

-------------------------
Regards

Martyn.

Only a mediocre person is always at their best



www.electrical contractors uk.com
 24 April 2013 09:35 PM
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sparkingchip

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I'm not a regular supplier of MK products, however yesterday I fitted a MK ceiling mounted pull cord shower switch however the neon indicator did not work and required attention to get it to work, really not inspiring.

Andy
 24 April 2013 10:58 PM
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KFH

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I have put a few MK CUs in, but where? I I don't usually fit them as I find the din rail bends making it hard to get the cover on and then the MCBS don't line up plus if you don't get all the MCBs RCDs at the same time they are different even though they have the same part numbers.

I am certainly not going to tell them my customers NAA, apart from it being in contravention of the data protection act I certainly don't want another spark going around my customers especially if I have not put an MK unit in. What a pain. BG here I come although I do like Hagar but I got charged £5.50 + VAT for an MCB in my only local stockist so internet is only way to buy.

I expect I am going to have to bite the bullet and try and get MK to do something sensible.

I keep on explaining to my local wholesaler that it cost me a lot of money to replace crap products apart from the difficulty of fitting them in the first place but I think I am alone as I usually have to go mail order to get the good stuff.

Andy, use the Crabtree shower switches, not often I recommend any product but am happy to recommend this one.
Kevin
 24 April 2013 11:10 PM
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sparkingchip

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I do use the Crabtree, my only reservation about them is that you can't get a screwdriver in to tighten the terminals unless it is in the middle of the ceiling, so you have to make the terminations off before fixing it to the ceiling, i'm sure you know what I mean.

Andy
 25 April 2013 06:27 AM
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ebee

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"The general consensus was I was one of less than 5 who ever requested anything be decent. "

Obviously you are one of those damn troublemakers lad.

-------------------------
Regards,
Ebee (M I S P N)

Knotted cables cause Lumpy Lektrik
 25 April 2013 02:04 PM
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aligarjon

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How is the conversation going to go with our customers then. Hello Mrs Smith, i need to check which consumer unit i fitted for you a couple of months ago as it might catch fire. after inspection... oh yes that is one of them, MK will sort it out for you but it might take a few months so check the batteries in your smoke detector and keep a fire extinguisher handy just in case.

Gary

-------------------------
Specialised Subject. The Bleedin Obvious. John Cleese
 25 April 2013 02:42 PM
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OldSparky

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i hope they are going to pay for this..
 25 April 2013 05:27 PM
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alanblaby

Posts: 283
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I got an email today.
It appears most of the faulty ones were sold by Screwfix. Screwfix have supplied MK with the contact details of anyone who has bought a MK CU in the last few months.
And I've fitted 2 of them. Damn.
No news on what they are going to do about it, "someone will be in touch."
Does anyone here use a Mac? I just get a blank page when viewing the switchexchange site linked above.
 29 April 2013 07:28 PM
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alanblaby

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Received the phone call today. Can i check it is one of the affected CU's?
It is I replied. How do you know? As I have the other here in front of me that I bought at the same time.
So they are sending me out a form to fill in, and will be sending me 20 double socket outlets for my trouble, then once I have returned the faulty item, they will send me 30 more 2g s/o's.
But one I fitted is 40 miles away, who is paying for the time/hassle? Well, send us a letter, and we'll take it from there.
3 hours round trip, £15 petrol, I'm not sure that 50 socket outlets as compensation is such a good deal.
What do you think?
 29 April 2013 09:26 PM
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Zs

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I think that many electricians reading this who have intstalled these units will not bother to contact MK about them since you told us that Alan.

So, You (MK) have some faulty product in my clients' homes and you'd like me to drive over and put the fear of God into them while I check it. Then, if I find it to be one of the faulty ones there will be a delay while you, the manufacturer of faulty goods, pay me a percentage up front, in kind, with some of the goods that you manufacture. If do 'the deed' you will pay me the rest, also in goods that you manufacture.

How does that work then MK?

Might I suggest that large letters on the front page of a national newspaper may be more appropriate.

Zs
 29 April 2013 09:51 PM
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whjohnson

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Before we go off all guns blazing, just WHO did the OP receive the email/phonecall from?

Screwfix? Or MK?

-------------------------
Political correctness is a doctrine, fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end.
 30 April 2013 06:37 AM
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alanblaby

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They were unclear. The original contact was from Honeywell, who own MK. The next email confirming I have a faulty one was from 'switchexchange', who wanted my telephone number.
If Screwfix had one in, I could exchange it. However, if it is fitted, they want you to first check the serial number on the box. For checking this they will give you 20 socket outlets , whether it is faulty or not. You let them know the outcome, if faulty they will send out a new switch within 2 weeks. Once you have fitted it, you ask the customer to sign a form, put a sticker on the CU, and return the faulty switch. You then get a further 30 S/Os.
 30 April 2013 02:01 PM
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whjohnson

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When you say 'check the serial no on the box', which 'box' do you mean?

If you mean the original cardboard carton, how many of us will still have this to refer to?
I have one MK CU to check, but I don't have the box it came in, nor do I have the box the isolator came in.
We bought the carcass from screwfix, and the isolator from TLC, along with a couple of RCBOs.
At least I think that's how it went. The customer actually ordered the stuff online.

-------------------------
Political correctness is a doctrine, fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end.
 30 April 2013 02:31 PM
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aligarjon

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The number is on the top of the main switch. You have to remove the cover to see it. It is in date form. The affected dates from what i can see are from the 14th week of 2013 up to around the end of Jan 2014.

Gary

-------------------------
Specialised Subject. The Bleedin Obvious. John Cleese
 30 April 2013 04:50 PM
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whjohnson

Posts: 699
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The pdf says Product delivered by MK Electric - between 1st October 2012 and 26th January 2013.

5500S DP SWITCH DISCONNECTOR
5500SRP2 DP SWITCH DISCONNECTOR
5500SBQ DP SWITCH DISCONNECTOR
5500SRP DP SWITCH DISCONNECTOR
K5566SMAG17ED 10 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT
K5581SMAG17ED 15 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT
K5583SMAG17ED 15 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT
K5586SMAG17ED 10 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT
K5666SMAG17ED 12 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5681SMAG17ED 17 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5681SP117ED 17 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5682SMAG17ED 8 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5683SMAG17ED 15 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5684SMAG17ED 13 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5686SMAG17ED 10 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K5686SP1RP17ED 10 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
K7663SP 14 MODULE POPULATED CONSUMER 1x 63A RCD +6 MCB +2 RCBO
K7664SP 14 MODULE POPULATED CONSUMER 2x 63A RCD +6 MCB
K7664SPRP 14 MODULE POPULATED CONSUMER 2x 63A RCD +6 MCB
K7665SP 16 MODULE POPULATED CONSUMER 2x 63A RCD +8 MCB
K7666SP 16 MODULE POPULATED CONSUMER 2x 63A RCD +10 MCB
K7666SPRP 16 MODULE POPULATED CONSUMER 2x 63A RCD +10 MCB
K7673SP 12 MODULE POPULATED CONSUMER +6 RCBO
K7678SP 18 MODULE POPULATED CONSUMER 2x 63A RCD +12 MCB
K5604SSW 4 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH
K5608SSW 8 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH
K5612SSW 12 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH
K5616SSW 16 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH
K5686SP117ED 10 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT
Please note; MK Sentry 100A Switch Disconnectors may also have been included in Factory Built Assemblies/Specials and so are also required to be checked

Sentry Consumer Units:
Carton date codes - are constructed by a letter 'T' prefix followed by 4x digits - the letter is irrelevant and the date code reads year/week e.g. T1247 means 2012, week 47.
Consumer Unit (Carton) date codes to be returned - T1242 to T1252.

Sentry Switches - 5500S:
Date codes - are printed on the physical product inside the carton.
Date codes are constructed by a letter 'L' prefix followed by 4x digits - the letter is irrelevant and the date code reads year/week e.g. L1231 means 2012, week 31.

Switch (product) date codes to be returned - L1231, L1232 and L1245

For any queries relating to product identification, please contact our Technical Sales and Services Department - 01268 563720.

-------------------------
Political correctness is a doctrine, fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end.
 30 April 2013 05:10 PM
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aligarjon

Posts: 2729
Joined: 09 September 2005

LOL . i was a bit ahead. week 42 of 2012 to end of Jan 2013 as you say. not later this year.

Gary

-------------------------
Specialised Subject. The Bleedin Obvious. John Cleese
 02 May 2013 02:32 PM
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AJJewsbury

Posts: 10963
Joined: 13 August 2003

It appears most of the faulty ones were sold by Screwfix.

Does anyone else find it odd that Screwfix have a big banner on their homepage about a recall of loft ladders, but nothing about the MK switch disconnectors?
- Andy.
IET » Wiring and the regulations » MK sentry product recall

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