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Topic Title: Any Scottish based sparks able to help me out
Topic Summary: Dispute with local wholesaler
Created On: 09 July 2011 11:06 AM
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 09 July 2011 11:06 AM
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sparkatrician

Posts: 61
Joined: 23 May 2005

Morning All

Bit of a long shot this. I'm in dispute with my "local" wholesaler. I won't mention names but they are nationwide and their title consists of three capital letters!.

I'm having no success in resolving the dispute with the rep or branch manager and this has been dragging on for over four months now.

It's seriously getting me down.

Does anyone have any contact details for anyone in a senior position I can outline my problem to at either a regional (Glasgow south) or National level.

At the moment things have literally hit a brick wall. I just want the situation resolved as amicably as is possible.

If they could PM me details of any contacts I'd be greatly appreciative

Many Thanks
 09 July 2011 04:21 PM
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baldelectrician

Posts: 311
Joined: 11 June 2005

I have had issues with certain wholesalers

I make sure that I get lines with prices on them when I pick stuff up- and check them against the lines that get sent or emailed for discrepencies

-------------------------
baldelectrician.com
 09 July 2011 08:35 PM
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gel

Posts: 193
Joined: 13 February 2005

When I remember how to send you a pm, I'll respond.

System does not allow me to e mail your user name;
you need to update your profile re message acceptance.

-------------------------
Gel__Big Brother is here

Edited: 09 July 2011 at 08:59 PM by gel
 10 July 2011 08:40 AM
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sparkatrician

Posts: 61
Joined: 23 May 2005

Profile updated to receive PM's

Cheers
 10 July 2011 01:38 PM
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mikejumper

Posts: 1821
Joined: 14 December 2006

Originally posted by: sparkatrician
Does anyone have any contact details for anyone in a senior position I can outline my problem to at either a regional (Glasgow south) or National level.

Business directories such as Dunn & Bradstreet normally have the names of the senior employees of companies; such as, managing director, financial director, sales director etc...
Public libraries usually have these directories, if you tell them what you're looking for they'll point you in the right direction.
Good luck.

Mike
 10 July 2011 01:54 PM
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ant1uk

Posts: 2376
Joined: 22 June 2010

It's amazing the details of every branch is on their website but no head office details! why?

I think we all know who we are talking about?
 10 July 2011 04:11 PM
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geov

Posts: 203
Joined: 22 February 2004

Originally posted by: ant1uk

It's amazing the details of every branch is on their website but no head office details! why?



I think we all know who we are talking about?


This could be the HO address - 141 Farmer Ward Road, Kenilworth, Warwickshire, CV8 2SU
I'm sure I have details or a Regional Manager somewhere - I'll look. Has the branch manager refused to provide you with info?
 10 July 2011 04:25 PM
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sparkiemike

Posts: 1556
Joined: 24 January 2008

Well you can download there Full List of directors from companies house http://www.companieshouse.gov.uk/ , this give some names of some appointed directors but not their titles http://bizzy.co.uk/
 10 July 2011 08:23 PM
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sparkatrician

Posts: 61
Joined: 23 May 2005

Thanks for the replies guys.

Without going into too much detail this is an ongoing issue over billing for materials that were not supplied. It has been ongoing since April. On each occasion I have contacted my sales rep and the branch manager I have been told the issue is being "dealt with". However to date it has not been "dealt with". My requests for further information such as proof of delivery etc have met a brick wall. My account however remains debited for the materials. There seems to be a definite "if we ignore him he'll go away or eventually pay approach". The amount involved is not enough to bankrupt me but it would get me a good fortnight in Spain!.
 10 July 2011 08:51 PM
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geov

Posts: 203
Joined: 22 February 2004

The 'phone number for their head office is (01926) 514380. Sorry, the Regional Manager's number I have is for one of their competitors. TBH, whilst you don't want to loose a business relationship, I would fight them to clear your account and then move on.

Good luck.
 10 July 2011 09:11 PM
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mikejumper

Posts: 1821
Joined: 14 December 2006

Originally posted by: sparkatrician
There seems to be a definite "if we ignore him he'll go away or eventually

As regards customer relations some of the large national companies are dinosaurs.
Several years ago it took me over three months to get an incorrect invoice amended despite informing them immediately that it was incorrect.
I had been charged 10 times too much for a 100 metre reel of 2.5 T&E
(£260 instead of £26)
I received threatening letters from them despite phoning several times about their mistake. I eventually wrote to the MD and the problem was resolved, I paid the correct bill and immediately closed my account with them.
 18 July 2011 09:42 PM
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sparkatrician

Posts: 61
Joined: 23 May 2005

Thanks for all the replies to this thread.

I have had the problem resolved.

If anyone in Scotland has a similar problem in the future and needs any contact details feel free to PM me and I will pass them on.

The lessons I've learned here are...1,Trust your gut when you think you're being f'd about, you probably are, 2. Keep ALL paperwork, 3. Keep work diary up todate with all work phonecalls and communications with suppliers and customers.

Phew...!

Happy now though! :-D
 20 July 2011 02:06 AM
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DOUGIE1000

Posts: 4187
Joined: 13 August 2005

If its a money issue, All of Scotland and Northern Ireland ACCOUNTS office is in Douglas, Isle of Man.

There phone number is 01624615849 hope this helps

-------------------------
Dougie
Power Plus Electrical.co.uk

My mission is to live as long as possible......so far so good!
 20 July 2011 02:08 AM
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DOUGIE1000

Posts: 4187
Joined: 13 August 2005

Just read last post befroe mine, of well, might help someone later on when doing a search

-------------------------
Dougie
Power Plus Electrical.co.uk

My mission is to live as long as possible......so far so good!
 20 July 2011 08:14 PM
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OldSparky

Posts: 592
Joined: 28 June 2011

i had the same problem over some side cutters i bought from cef..

they tried to charge me £37.00 for them, so i took them back got a credit and never used them for 9 years..

by a funny coincidence the new branch manager rang me yesterday to hope fully start trading again, i asked him if they sold draka cable, he said he had never heard of them

he has lots of electrical knowledge then
 20 July 2011 11:27 PM
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ebee

Posts: 5808
Joined: 02 December 2004

Anyone who deals with CEF wants their bumps feeling

-------------------------
Regards,
Ebee (M I S P N)

Knotted cables cause Lumpy Lektrik
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