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Topic Title: Customer Insists on NICEIC
Topic Summary: Insurance Issue
Created On: 05 October 2017 05:21 PM
Status: Read Only
Linear : Threading : Single : Branch
 Customer Insists on NICEIC   - Igot3ears - 05 October 2017 05:21 PM  
 Customer Insists on NICEIC   - geoffsd - 05 October 2017 06:50 PM  
 Customer Insists on NICEIC   - Igot3ears - 05 October 2017 07:10 PM  
 Customer Insists on NICEIC   - Jaymack - 06 October 2017 02:42 PM  
 Customer Insists on NICEIC   - geoffsd - 05 October 2017 07:18 PM  
 Customer Insists on NICEIC   - sparkingchip - 08 October 2017 07:48 PM  
 Customer Insists on NICEIC   - Alcomax - 08 October 2017 08:14 PM  
 Customer Insists on NICEIC   - leckie - 08 October 2017 08:31 PM  
 Customer Insists on NICEIC   - Alcomax - 05 October 2017 08:11 PM  
 Customer Insists on NICEIC   - spinlondon - 06 October 2017 04:55 AM  
 Customer Insists on NICEIC   - davezawadi - 06 October 2017 09:10 AM  
 Customer Insists on NICEIC   - geoffsd - 06 October 2017 04:52 PM  
 Customer Insists on NICEIC   - sparkingchip - 06 October 2017 11:42 PM  
 Customer Insists on NICEIC   - AJJewsbury - 07 October 2017 07:31 AM  
 Customer Insists on NICEIC   - Igot3ears - 07 October 2017 03:02 PM  
 Customer Insists on NICEIC   - spinlondon - 08 October 2017 01:27 PM  
 Customer Insists on NICEIC   - jonny705 - 07 October 2017 04:15 PM  
 Customer Insists on NICEIC   - geoffsd - 07 October 2017 04:26 PM  
 Customer Insists on NICEIC   - leckie - 07 October 2017 09:47 PM  
 Customer Insists on NICEIC   - sparkingchip - 07 October 2017 11:32 PM  
 Customer Insists on NICEIC   - geoffsd - 08 October 2017 12:30 AM  
 Customer Insists on NICEIC   - sparkingchip - 08 October 2017 10:34 AM  
 Customer Insists on NICEIC   - leckie - 08 October 2017 06:16 AM  
 Customer Insists on NICEIC   - leckie - 08 October 2017 06:22 AM  
 Customer Insists on NICEIC   - sparkingchip - 08 October 2017 10:36 AM  
 Customer Insists on NICEIC   - leckie - 08 October 2017 04:12 PM  
 Customer Insists on NICEIC   - OlympusMons - 08 October 2017 01:48 PM  
 Customer Insists on NICEIC   - geoffsd - 08 October 2017 04:33 PM  
 Customer Insists on NICEIC   - sparkingchip - 08 October 2017 05:25 PM  
 Customer Insists on NICEIC   - Alcomax - 08 October 2017 06:10 PM  
 Customer Insists on NICEIC   - sparkingchip - 08 October 2017 07:01 PM  
 Customer Insists on NICEIC   - dgmeica - 09 October 2017 08:15 AM  
 Customer Insists on NICEIC   - sparkingchip - 09 October 2017 12:44 PM  
 Customer Insists on NICEIC   - Alcomax - 09 October 2017 01:32 PM  
 Customer Insists on NICEIC   - psychicwarrior - 10 October 2017 08:52 AM  
 Customer Insists on NICEIC   - sparkingchip - 10 October 2017 10:22 AM  
 Customer Insists on NICEIC   - leckie - 10 October 2017 09:07 PM  
 Customer Insists on NICEIC   - sparkingchip - 13 October 2017 08:27 AM  
 Customer Insists on NICEIC   - davezawadi - 13 October 2017 10:31 AM  
 Customer Insists on NICEIC   - sparkingchip - 13 October 2017 01:00 PM  
 Customer Insists on NICEIC   - sparkingchip - 13 October 2017 01:03 PM  
 Customer Insists on NICEIC   - stuff - 13 October 2017 08:18 PM  
 Customer Insists on NICEIC   - sparkingchip - 13 October 2017 09:58 PM  
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 07 October 2017 07:31 AM
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AJJewsbury

Posts: 16114
Joined: 13 August 2003

However they have now advised that they cannot continue to use my services because their insurance company says my certificates are not valid because I'm not NICEIC approved.

Is this a commercial rather than domestic customer? (i.e. no Part P considerations)

If the insurance company really said that your 'certificates were not valid' I'd be having strong words with their legal dept - on the basis of that statement being factually incorrect and damaging to your professional reputation and business. (Presuming you're not actually issuing certificates that falsely claim NICEIC approval).

If on the otherhand, the insurance company have said only that your certificates aren't acceptable to them as they prefer the additional reassurance of 3rd party oversight of your standard of work, then I guess you have a lot less leverage, other than persuading your customer to take their insurance elsewhere.

- Andy.
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