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Topic Title: Just who is responsible
Topic Summary: Fault in supply cable
Created On: 27 November 2016 02:01 PM
Status: Read Only
Linear : Threading : Single : Branch
 Just who is responsible   - 12boreblue - 27 November 2016 02:01 PM  
 Just who is responsible   - normcall - 27 November 2016 02:17 PM  
 Just who is responsible   - 12boreblue - 27 November 2016 02:28 PM  
 Just who is responsible   - rocknroll - 27 November 2016 03:15 PM  
 Just who is responsible   - 24Hour - 27 November 2016 09:13 PM  
 Just who is responsible   - peteTLM - 27 November 2016 11:56 PM  
 Just who is responsible   - weirdbeard - 28 November 2016 01:30 PM  
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 27 November 2016 02:01 PM
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12boreblue

Posts: 123
Joined: 29 May 2006

54 ohms ZE reading in flat in Battersea, call supplier, they trun up, test and agree, then pull fuses for 2 flats, then tell owner they have to pay for new supply cable to property, as it has an earth fault. Supplier wants a lot of money for job. I said it's your cable you repair or replace, they have walked away. Have had to put Earth rod in and leave as TT until issue resolved. Anyone know the law/ regulations on this?

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To fail to prepare is to prepare to fail!
 27 November 2016 02:17 PM
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normcall

Posts: 8522
Joined: 15 January 2005

Let me see.
The supplier provided an earthing facility prior to privatisation?
They cannot just disconnect a supply unless it is dangerous to leave on supply.
It's a Sunday

They do not have to provide an earthing facility so if the existing facility is faulty then it's dangerous so disconnection is correct.

A lot of possibles but as the dangerous situation has been resolved,the supply can be restored, so what was the question again?

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Norman
 27 November 2016 02:28 PM
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12boreblue

Posts: 123
Joined: 29 May 2006

Err! I think thay do have to provide an earthing facility...don't they?

They are claiming it needs a new supply cable as the sheath by which the earth is supplied is faulty!

But they want the property owner to pay for it!

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To fail to prepare is to prepare to fail!
 27 November 2016 03:15 PM
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rocknroll

Posts: 9549
Joined: 03 October 2005

You need to get your customer to contact the regulator in the morning and discuss the issue with them, OFGEM have been given more wide ranging powers to deal with some of the problems caused by the various energy suppliers, they have dished out quite a few fines of late especially to UKPN and BG, the regulators will help your customer in sorting out the problem.

Regards

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"Take nothing but a picture,
leave nothing but footprints!"
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"Oh! The drama of it all."
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"You can throw all the philosophy you like at the problem, but at the end of the day it's just basic electrical theory!"
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 27 November 2016 09:13 PM
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24Hour

Posts: 271
Joined: 06 April 2006

If there is a Earth existing connection of whatever shape , they have to maintain it .
If it's a new supply they don't have to provide one but it's always pme now.
They may of course say that the submains is now the customers responsibleity and not there's , to my
Mind some years ago they disowned certain dynamics in blocks of flats and now you have to install the ryfield board for them to connect into .

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Yes i do do 24/7 everyday of the FLAMIN year.
 27 November 2016 11:56 PM
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peteTLM

Posts: 3715
Joined: 31 March 2005

its a flat, so does the supply cable for the flat come directly from the street, or is the flat fed from an intake position within the flats????

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Lack of planning on your part doesn't make it an emergency on mine....

Every man has to know his limitations- Dirty Harry
 28 November 2016 01:30 PM
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weirdbeard

Posts: 3116
Joined: 26 September 2011

Originally posted by: 12boreblue

54 ohms ZE reading in flat in Battersea, call supplier, they trun up, test and agree, then pull fuses for 2 flats, then tell owner they have to pay for new supply cable to property, as it has an earth fault. Supplier wants a lot of money for job. I said it's your cable you repair or replace, they have walked away. Have had to put Earth rod in and leave as TT until issue resolved. Anyone know the law/ regulations on this?


Hi 12bbb sounds like a very commonly reported occurrence round London in particular, perhaps too common to be unintentional. Use their 54 ohm earth for your TT electrode. There is no need to temporarily TT, it is as good if not better than TN.

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:beer)
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