Introduction

Passenger travel on the rail network is increasing at an unprecedented rate of 8% a year. As a result, investment in technology to deliver effective, timely and accurate information to the customer has become of prime importance to the industry.

This highly informative seminar will examine the technology behind the systems and evaluate the rail industry’s approach to understanding passenger requirements.  Learn from the experiences of experts working on the latest information projects in the rail environment, to help your business deliver significant benefits to the customer. 

Don’t miss this key opportunity to hear how Network Rail’s improvements of the rail infrastructure will support customer information systems in the future.  As the rail industry moves from fixed SCADA to internet based IP systems, learn about ALSTOM’s evolutionary approach to integrating systems through the control centre to deliver end to end passenger information. 

Extending information outside the station environment using real-time technology will be explored through presentations by National Rail Enquires and Transport for London.  Hear about the real-life experiences of a refurbishment project undertaken by the operator FirstKeolis Transpennine Express Limited and gain an insight how collaborations with mobile communications providers plan to revolutionise systems.

Key topics to be covered by the seminar include:

• Train-borne systems
• Internet based IP systems
• FTN/GSM-R infrastructure
• Mobile applications
• Real-time passenger information
• Telephony, SMS and web based customer information
• Integration of systems
• Understanding passenger requirements

Who should attend?

This seminar will be highly relevant to communications engineers, systems engineers and engineering managers from the infrastructure, operations and rolling stock communities.