Employee profiles

Want to know what it's like to work for the IET? Find out from our employees, in their own words.

Paula Gardiner - Member and Customer Services Manager, MFH, Stevenage

I joined the IET in October 2005 as Member and Customer Services Manager with a mandate to improve the whole level of service and experience enjoyed by all the IET’s customers – both members and non-members.

The positions I undertook before joining the IET were varied in both the type of role and organisation I worked. They all required an ability to develop processes, procedures and staff, both as individuals and teams – skills that have been essential in an organisation as progressive as the IET.

The Member and Customer Service team was formed in January 2006 and the process of integrating different areas of the business into one department was greatly assisted by the IET’s commitment to staff training and the excellent training team with whom I worked so closely.

One of my main areas of focus is developing my team's knowledge of the range of services available to members. These are so diverse that, quite often, members are not fully aware of what is available to them. Therefore, we are training staff so that they can help members obtain the maximum possible benefit. We are continuously striving to improve and are currently working on projects to develop the website for an enhanced member and customer experience.

My interests outside of work include keeping fit, particularly yoga. Fortunately, subsidised health club membership is among the IET's many benefits.